Careers

Expertise Level in years : 3 Years in Industrial Automation and Client Engagement

Qualification : Any Engineering Graduate

Roles & Responsibilities:

• Build and deliver custom-made industry-specific demos for new prospects and clients.
• Create powerful POC’s (Proof Of Concepts) for prospects and customers.
• Capable of running Discovery sessions with clients and recommend an optimal solution architecture for the customer along with business case
• Be an evangelist of Infinite-Uptime automation tools by identifying customer needs and showcasing the best solution.
• Learn the benefits of new exciting technologies and how to integrate with Infinite Uptime.
• Develop automation scenarios/business cases for industry-specific usage.
• Develop workflows and projects for specific use cases by integrating with different applications and products.
• Collaborate with Sales and Customer Support teams to maintain Quality of Service levels with prospects and customers.
• Work closely with the Product team at the improvement of the core functionalities and adding external technologies to the Infinite-Uptime ecosystem.

Preferred / Expected Candidate :

• Graduates in Engineering
• VCAT 2 Vibration Analysis Certification (preferred)
• Previous experience in industrial automation application design or implementation is a must.
• Previous experience in industry-specific tools and applications is a plus.
• Skills required: process-minded, good presentation, and communication skills.
• Fluent written and verbal communication is mandatory. Multi-Linguistic is a plus.
• Available to travel up to 30% of the time.
• Minimum 1-year experience in a client-facing role.
• Must be ready to work in different time zones based on the work allocation.

Expertise Level in years : 3 to 5 yrs.

Qualification : BE (Mechanical / Production/ Instrumentation / Automation / Control system)

Responsibilities:

We are looking for passionate, hands on Firmware Engineers, who would be responsible for the design and development of the firmwareon our current and future products. You will work closely with some of the smartest engineers in hardware and the cloud software teams, developing new capabilities in our cutting edge IoT products that are being deployed globally.

• Implement the above-mentioned strategies for new and existing customers;
• Keep in good contact with all customers, new and existing, to ensure complete satisfaction and renewal of the annual subscription every year;
• Grow customers internally and externally by identifying other areas where the the company can add value in a scalable manner;
• Identify new customers, approach these new customers independently and acquire them using the customer acquisition strategy within the chosen market segment;
• Work with distributors to ensure sales pipelines and payments are made on time;
• Work with system integrators to ensure they develop professionally and are able to deploy the expected number of machines per month with the right quality and efficiency;
• Find distributors and system integrators who can achieve a greater reach for the Infinite Uptime product and technology;
• Make sales presentations as well as more detailed presentations with a basic level of technical language to customers;
• Provide inputs for improvements in the sales and marketing strategy, customer acquisition strategy and customer activation strategy based on experience;
• Achieve the set targets for sales, number of installations and number of devices added to the platform per month;
• Ensure customers are satisfied and develop a key metric to measure customer satisfaction and success which can be monitored and tracked;
• Interact with the management of all customers to ensure a common goal and agenda regarding Industry 4.0, so that they have a clear vision of the future of digitization of factories & the value drivers;
• Interact with manager and peers to discuss sales and marketing objectives, challenges and identify solutions;
• Provide frequent progress reports, both casually and in written format;
• Document decisions, strategy implementation, and outputs;
• Present methods and results to peers, management, and customers as necessary.
• Having a strong network, contacts in the manufacturing, process industry.

Preferred / Expected Candidate :

• Language - Hindi, Telugu, English must.
• Minimum 5 years out of the total experience is required in selling condition-based monitoring solution/vibration analyzers’/automation products to process manufacturing industries (Power, Food, Pharma, Chemical) in India.
• Good contacts in the process manufacturing sector.
• Experience in channel sales is a plus.
• BE Mechanical / production / instrumentation, automation / control systems.
• Excellent networking, influencing skills to win business.

Expertise Level in years : 3 to 5 yrs.

Qualification : BE, BTech (Mechanical, Electrical, Instrumentation) / MBA

Responsibilities:

Customer Success at Infinite Uptime plays a crucial role in creating a positive customer experience and helping businesses succeed. The Customer Success Manager handles key accounts at multiple locations by interacting with clients at all organizational levels, anticipating responses and being proactive at problem solving. The job entails visiting customers, executing training, understanding solution usage and helping users to better adopt and consume the solution with the objective of expanding business and creating brand loyalty.

The CSM needs to have a consultative soft hand approach with a solutioning mindset to foster greater business opportunities. All engagements will be data driven where milestones will need to be created and achieved, outcomes will need to be clearly defined and completed.

• 5+ years. Younger candidates with relevant skills can be considered.
• Experience in Customer Services, Engineering Services, Operations, Field Support
• Knowledge of rotating equipment - bearings, couplings, motors, pumps, gearbox, blowers etc.
• Knowledge of vibration monitoring is preferable
• Experience in end to end customer lifecycle management

Preferred / Expected Candidate :

• Excellent communication - oral and written English. Local language proficiency is preferable
• Upselling and cross selling ability.
• Analytics for the projects handled.
• Experience in internal and external conflict management and escalation handling.
• Sound knowledge of Microsoft Office. He / she needs to work extensively on the same.
• Ready to travel when asked.

Location

Delhi NCR, Gujarat, Chennai, Bangalore