Infinite Uptime is a venture-backed vertically integrated end-to-end solution provider for industrial machines and equipment, that equips them to improve productivity, analyze faults, predict failure and implement effective maintenance. Our vision is to connect all different types of machines in the world to our analytics platform so as to provide maximum value to the end users of the machinery in terms of productivity, quality, monitoring, and predictive maintenance.
Job description:
Working directly with the company's chief executive officer (CEO), the Product Application Head will be responsible for engaging with new customers, presenting product demonstrations, regularly visiting existing customers, applying the product to customer problems, understanding customer needs technically and executing a technical sales strategy while applying engineering and technical skills at customer end.
In order to fulfill their role, the Leader for Product Application will typically engage in the following tasks:
- Understand business objectives, sales & marketing strategy, product installation procedure, product service, and maintenance procedure and product demonstration procedure;
- Implement the above mentioned strategies for new customers and existing customers;
- Have engaging dialogues & sustainable connection with Clients in the manufacturing industry, to achieve highest customer satisfaction and renewal of the annual subscription every year;
- Ensure understand & ascertaining the use of the product to solve key problems, Customer's requirement and identifying any required customization in the product to solve their industry need through our IoT product solution;
- Make high-level presentations as well as more detailed presentations with a basic level of technical language to customers;
- Approach new customers with the CEO and acquire them using the customer acquisition strategy within the chosen market segment;
- Make technical presentations to the technical teams at customer end and prove out the capabilities of the product at the customer;
- Provide inputs for improvements in the sales and marketing strategy, customer acquisition strategy and customer activation strategy based on customer feedback and experience during installation;
- Create systems to improve the product installation process, the maintenance process and the product as a whole;
- Implement engineering skills in improving the design, manufacturing, assembly and application of the product for the target market;
- Interact with manager and peers to discuss sales and marketing objectives, product and design challenges and identify solutions;
- Provide frequent progress reports, both casually and in written format;
- Document decisions, strategy implementation and outputs;
- Present methods and results to peers, management and customers as necessary.
Required qualifications:
We are looking for a smart, adaptable individual with a healthy mix of technical sales, applied engineering, and presentation/communication skills, and the following qualifications:
- At least 10+ years of continuous experience in Product deployment & product implementation services in manufacturing industries;
- Previous experience of handling a team of 10+ team members with people management & bold leadership skills;
- Experience in setting targets and milestones and achieving them;
- A solid base in engineering and mathematics with a strong analytic capability;
- A problem-solving attitude;
- Ability to communicate effectively and concisely, whether verbally, in writing, or through drawings, presentations, and schematics;
- Knowledge of core engineering concepts;
- Ability to innovate, outdo expectations and persevere to benefit the team as a whole;
